Privacy Policy

Who we are

Walkies With Ros is a pet care service based in Seaham, County Durham, run by Ros. If you have any questions about how we handle your information, you can email us at hello@walkieswithros.co.uk.

What information we collect

When you use our contact form, you give us your:

• Name
• Phone number or email address
• Which service you are interested in
• Your message

When you submit our contact form, the details you enter are sent straight to our inbox by email using a service called Resend. We do not store your details in a database on this website, they are only kept as part of the resulting email conversation, the same as if you had emailed us directly.

When you visit our website, our hosting provider (Vercel) may collect basic technical information like your IP address and browser type in server logs. This is standard for all websites and is used to keep the site running and secure.

Why we use your information

We use the information you give us to:

• Reply to your enquiry
• Arrange pet care services
• Keep the website working and secure

Our legal basis for using your information is legitimate interest (to respond to your enquiry and provide our services) and, where you become a client, performance of a contract.

Who we share your information with

We do not sell or share your personal information with anyone for marketing purposes. The only third parties involved are:

• Vercel — hosts this website
• Resend — delivers the contact form message to our inbox

Cookies

This website does not use cookies or any tracking tools. We do not use analytics, advertising pixels, or any other tracking technology.

How long we keep your information

If you send us an enquiry by email, we keep that email for as long as needed to deal with your enquiry and for a reasonable time afterwards. If you become a client, we keep your details for the duration of our working relationship and for up to 2 years after, unless we need to keep them longer for legal reasons.

Your rights

Under UK data protection law, you have the right to:

• Ask what information we hold about you
• Ask us to correct any mistakes
• Ask us to delete your information
• Object to how we use your information
• Ask us to limit how we use your information

To use any of these rights, email us at hello@walkieswithros.co.uk. We will respond within 30 days.

Complaints

If you are unhappy with how we have handled your information, you can contact the Information Commissioner's Office (ICO) at ico.org.uk or call them on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.